Telecommunication Services Bureau

Statewide 9-1-1

The Telecommunication Services Bureau (TSB) is responsible for providing reliable routine and emergency communication capabilities for state law enforcement agencies, and to federal, county, and municipal agency partners through the use of shared resources and interoperability protocols. The TSB has six communications centers throughout the state – Sterling Communications Center, which serves Districts 1, 7, 16, and 17; Chicago Communications Center, which serves Districts Chicago, 2, and 5; Pontiac Communications Center, which serves Districts 6, 8, 10, and 21; Springfield Communications Center, which serves Districts 9,14, and 20, as well as the Command Center; Collinsville Communications Center, which serves Districts 11 and 18; and DuQuoin Communications Center, which serves Districts 12, 13, 19, and 22. The TSB is committed to providing reliable customer service, a premier dispatching and call-taking training program, progressive in-service training, and upward mobility opportunities.